Terms Of Service

TERMS OF SERVICE
Last updated: 22/08/2026

This Terms of Service agreement (“Agreement”) governs your access to and use of the website operated by Starlight Solutions Limited (“we”, “us”, or “our”), including any information, tools, products, and services available through this website (the “Service”). By accessing or using this website, you agree to be bound by this Agreement. If you do not agree to these terms, you may not use the website or any of its services.

Section 1 – Eligibility

By using this website, you confirm that you:

Are at least 18 years old. We sell knives and other bladed products, and it is unlawful to sell these to a person under 18. You may not place an order for a bladed product if you are under 18 years of age.
Have the legal capacity to enter into a binding agreement.
Will not use our products or services for any unlawful or unauthorized purposes.

You represent and warrant that all information you provide to us during the use of the Service is true, accurate, and complete, and you agree to promptly update your information as necessary to maintain its accuracy.

Section 2 – Payment Processing and Security

All transactions are securely processed through third-party payment providers compliant with the Payment Card Industry Data Security Standard (PCI DSS). By purchasing from our website, you agree to provide accurate billing and payment information and authorize us to charge the specified amount to your chosen payment method.

Credit card information is encrypted during transfer over networks to prevent unauthorized access. Starlight Solutions Limited does not store your complete payment information; only authorized third-party providers handle such sensitive data. You acknowledge that while we employ industry-standard practices, no transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

For more details, please review our Privacy Policy.

Section 3 – Product and Service Terms

Availability: Certain products or services may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy. Starlight Solutions Limited reserves the right to discontinue or limit the sale of products or services at any time without prior notice.
Descriptions: We make every effort to ensure that product descriptions, images, and pricing are accurate. However, errors may occasionally occur, and we do not guarantee that all details are error-free. If we discover an error in the description or pricing of a product you have ordered, we reserve the right to cancel or amend the order after notifying you of the issue.
Shipping and Delivery: Delivery times are estimates and not guarantees. Starlight Solutions Limited is not responsible for delays caused by third-party carriers, customs inspections, or unforeseen circumstances such as natural disasters or labor strikes. For more details, refer to our Shipping Policy. We ship knives and bladed products to Australia and New Zealand only, and we cannot deliver them to any other destination. Orders placed for delivery outside those countries will be cancelled and refunded in full.
Warranty: All products are covered by a limited warranty as described on the product page. This warranty applies only to manufacturing defects and excludes damage caused by misuse, accidents, or unauthorized modifications. To make a warranty claim, please contact our customer support team at au@northernknife.co.

Section 4 – Age-Restricted Products and Intended Use

Minimum age. It is unlawful to sell knives to persons under the age of 18 years. Persons may be required to produce evidence of age when making a purchase. We do not sell or deliver knives or other bladed products to anyone under 18 years of age.
Proof of age. We may ask you to provide evidence of your age before we dispatch an order containing a bladed product. Acceptable evidence includes a current driver licence, passport, or government-issued proof of age card. If you do not provide evidence when asked, we will cancel the order and refund it in full.
Orders on behalf of another person. If you buy a bladed product as a gift or for delivery to another person, you confirm that the recipient is also 18 years of age or over. You must not purchase a bladed product on behalf of, or for supply to, a person under 18.
Intended use. Our knives are made and sold for cooking, food preparation, camping, hunting and fishing. They are not designed, sold, marketed, or intended for self-defence, combat, throwing, concealed carry, or any other use as a weapon. Any description of our products that draws on Norse or Viking history refers to the origin of a design or a product name, and is not a statement about what the product is suitable for.
Carrying a knife in public. Carrying a knife in a public place without a lawful reason is an offence in every Australian state and territory, and the rules differ between them. Prohibited weapon categories also differ by state. It is your responsibility to know and follow the law that applies where you live and where you intend to carry or use the product. We do not sell any item that is a prohibited weapon in the states we deliver to.
Refusal of sale. We may refuse or cancel any order at our discretion, including where we believe the purchaser is under 18, where we believe the product is intended for an unlawful purpose, or where we cannot lawfully deliver to the destination. Where we cancel an order on these grounds, we refund it in full.

Section 5 – Prohibited Conduct

You may not use this website or its content:

For any unlawful purpose.
To purchase a bladed product for supply to a person under 18 years of age, or to misrepresent your age in order to purchase one.
To engage in fraudulent activities or submit false information.
To violate intellectual property rights or third-party rights.
To distribute malicious software, spam, or engage in data scraping.
To bypass or circumvent security measures protecting the website or its content.

We reserve the right to suspend or terminate access to our website for violations of these terms. In addition, we may report unlawful activities to the appropriate legal authorities.

Section 6 – Refunds, Returns, and Disputes

Customers are entitled to refunds or exchanges as described in our Refund Policy. Items eligible for return must be unused, in their original packaging, and accompanied by proof of purchase.

If you dispute a transaction, you agree to contact us first at au@northernknife.co to resolve the issue before filing a chargeback with your payment provider.

Section 7 – Limitation of Liability

To the fullest extent permitted by law, Starlight Solutions Limited is not liable for:

Direct, indirect, incidental, or consequential damages arising from your use of the Product or Service.
Losses due to unauthorized access to your account resulting from your failure to secure your login credentials.
Damages resulting from use of the product.

Certain jurisdictions do not allow limitations of liability. In such cases, our liability is limited to the minimum extent permitted by law.

Section 8 – Privacy

Your personal information is collected, stored, and used in accordance with our Privacy Policy. By using the Service, you consent to our collection and use of your data for purposes such as order fulfillment, marketing communications, and service improvements.

We do not sell or share your personal information with third parties for marketing purposes without your explicit consent. You have the right to request access to or deletion of your personal data by contacting us at au@northernknife.co.

Section 9 – Intellectual Property

All content on this website, including text, images, logos, and software, is the property of Starlight Solutions Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Section 10 – Governing Law and Dispute Resolution

This Agreement is governed by the laws of Hong Kong Special Administrative Region (HKSAR). Any disputes arising under this Agreement shall be resolved through binding arbitration under the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules, with arbitration conducted in Hong Kong. The arbitrator’s decision will be final and binding.

Australian customers. Nothing in this Agreement excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Where the Australian Consumer Law applies to your purchase, it applies regardless of the governing law stated above, and you may pursue those rights in an Australian court.

You waive your right to participate in class-action lawsuits or class-wide arbitration. Claims must be brought on an individual basis only.

Section 11 – Updates to Terms

We reserve the right to modify this Agreement at any time. Updates will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms. It is your responsibility to review the Terms of Service periodically for changes.

Section 12 – Contact Information

For questions about these Terms of Service, contact us at:
Email: au@northernknife.co
Address: Starlight Solutions Limited, 2301 Bayfield Building, 99 Hennessy Road, Hong Kong

By using this website, you confirm that you have read and agree to these Terms of Service in their entirety.